BMRCL ignores social media, commuters suffer Bangalore City Top Story

BMRCL’s failure to communicate effectively causes inconvenience to passengers. Bengaluru: The man in the blue and white checkered shirt slumped on to the seat he finally got and dropped off to sleep, comfortable in the knowledge that his destination was seven stations away. He was in for a rude shock. Just minutes later, he was woken […]

Continue Reading

Token ban in vain as commuters swipe smart cards at AFC gates

Bengaluru: Despite increasing Covid-19 cases, commuters at Namma Metro stations do not follow instructions at the Automatic Fare Collection (AFC) gates and standard operating procedures (SOPs) published by the government. According to SOPs of the Union Ministry of Housing and Urban Affairs, passengers are required to display their smart cards 3 cm above at AFC […]

Continue Reading

No smartphone or card? You can’t board Metro

Bengaluru: Namma Metro’s cashless transaction policy has put commuters without smartphones and digital payment methods in trouble. BMRCL had discontinued token sales at counters to ensure contactless and cashless travel in the wake of the pandemic. Rakesh Ranjan, a BMRCL customer care employee, informed The Observer: “There has been no update from the government about […]

Continue Reading

A COLLECTIVE UNDERGROUND CHAOS

            The 2019 IIJNM Investigative Journalism Report           “Metro Mess” by the Watchdogs Team. By Anuradha Sriram, Ayanti Bera, Sahana Sanjeev, Samanth Lanka, Sharathkumar Nair, and Yajush Gupta.                A COLLECTIVE UNDERGROUND CHAOS How the miscommunication and ignorance of urban authorities are deliberately putting millions of lives in danger. Namma […]

Continue Reading